Terms & Conditions: M2direct Ltd
VAT Registration Number: 922 8378 07
Registered in England & Wales No: 0567 5817
1. GENERAL
1.1 The following terms and conditions apply to all transactions and an order will be deemed to be acceptance of such terms and conditions. Any variation will only be valid if agreed in writing and signed by both parties.
2. PRICES
2.1 Prices and delivery charges are in pound sterling (GBP) exclusive of VAT.
2.2 VAT will be added to all charges at the current rate where applicable.
2.3 M2D reserves the right to revise prices and details without notice.
2.4 Note, where products are supplied in a pattern format involving several different sized products to complete a pattern, M2D will only supply the pattern as a whole and not individual constituent parts.
3. DELIVERY
3.1 Delivery charges will vary dependant on size, weight and distance from M2D . Once agreed, these will form part of the purchase price.
3.2 M2D will endeavour to deliver all goods on the agreed date as stipulated on the order. However, a change of order may impact on the delivery date and this should be confirmed when amending an order.
3.3 In the event of anyone or more items being out of stock, M2D will inform the customer and give an estimated delivery date.
3.4 Delivery will be to a mainland UK address only unless previously agreed. If no one is available at the address at the time of delivery, the driver will retain the goods, and M2D will await further instructions.
There will be an extra delivery charge in this situation, which must be paid before re-delivery.
3.5 If the goods are to be left without the customer being present, then full payment must be received prior to delivery, and M2D cannot accept responsibility for incorrect delivery or loss of goods when the customer is not present to accept the goods. The delivery company, in most cases, will leave notification of the attempt to deliver.
3.6 All delivery times and dates are subject to factors outside the control of M2D will keep the customer informed, but M2D cannot accept any liability for force majeure, war and other hostilities, civil commotion, accidents, strikes, lockouts, trade disputes, acts of restraints of government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of M2D.
3.7 Delivery may take place any time Monday Friday between 8.00am and 6.00pm (excluding bank holidays). M2D are unable to offer timed deliveries.
3.8 All deliveries will be delivered to the address stated on the order and this will typically be a curb side delivery, depending on the vehicle used. If curb side delivery is not suitable, goods will be unloaded to the nearest easily accessible and safe access point for the address stated.
3.9 M2D is not responsible for onwards handling at the property once initial delivery has been completed. All goods should be checked against order and an acceptance signed. If no signature is obtained, it will be assumed the goods are accepted in full.
3.10 Shortage, damage and incorrect deliveries notified to M2D within 3 working days of receipt will, wherever possible, be rectified within a further 7 working days, subject to availability and transportation. Thereafter, any remedial action will be at the entire discretion of M2D.
3.11 Customers should telephone 0113 2732104 in the event of any issue relating to delivery or the goods themselves.
3.12 M2D does not accept liability for lost working time or delayed delivery.
3.13 The transport and carriage of goods by customers or their own contractor is entirely at their own risk. M2D cannot accept any liability whatsoever for any damage, loss or inconvenience arising out of the transport or carriage of goods where the customer has arranged such transport, or carriage.
4. ONLINE IMAGES, DESCRIPTIONS AND SAMPLES
4.1 All images and descriptions of online goods are an approximate depiction to the best of our ability.
4.2 All goods differ in colour due to geological variation. M2D recommends that you research the goods appropriately before making any purchases.
5. PRODUCT NOTES
5.1 If purchasing solid or veneered wood, one should allow the wood to acclimatise in the room in which it is to be installed, for one week. This will allow the wood to acclimatise to the temperature and moisture settings of that particular room, minimizing issues of expansion and contraction in the future.
6. GUARANTEE
6.1 We at M2D guarantee all of our products. Should you find like for like products at a lower price in any other retail store, M2D will be happy to match the price and refund the difference.
6.2 To proceed with this you must, provide a written quote from the company, provide proof that the product is of UK stock and that the company is a legitimate, registered business.
7. PAYMENT, PRIVACY AND SECURITY
7.1 Payment should be made by cheque payable to M2 Direct Limited, Delta, MasterCard, Solo, Switch or Visa at the time of order, unless otherwise agreed.
7.2 All goods remain the property of M2D tel 0113 2732104 until payment is received in full. If payment is not received prior to delivery, M2D reserve the right, unless previously agreed in writing, to charge interest on any payment or part payment not made within 30 days of order at a rate equivalent to 5% above HSBC base rate, calculated on a monthly or part month basis.
7.3 All information collected for a purchase is done so to better process your order. You, the customer, is of utmost importance to M2D. We will never divulge any of your personal data to anyone.
7.4 All of your card details are secured with PROTX, an online payment gateway for credit card processing.
7.5 M2D will never see the credit card details, as PROTX processes them for us.
8. RETURNS POLICY
8.1 In the unlikely event that the customer is unhappy with the goods supplied ( quality or defects ), they can be returned to the M2D premises within 14 days of purchase and replacement goods will be sent out on conformation that the goods are in the same condition as delivered ( charges may apply ). A copy of a signed proof of delivery (POD) MUST be presented stating damage or defects when delivered and photographic proof. If you decide the goods are unsuitable for any other reason than defects, we will take the goods back into stock for a restocking charge of 20% excluding delivery and offer a refund, no quibble.
8.2 M2D can arrange collection of the goods for a charge, which should be confirmed prior to requesting collection.
8.3 Without exception, no returns will be accepted after 14 days. Shortages, damages and incorrect deliveries must be notified to M2D within 3 working days of receipt and, wherever possible, will be rectified within a further 7 working days subject to availability.
8.4 A customer adviser is on call Monday to Friday between the hours of 10.00am and 4.00pm on 0113 2732104.
8.5 Where payment is made by a credit/debit card, any refund will be to the same account.
9. RESPONSIBILITY FOR GOODS
9.1 The customer will be responsible for goods from the time when they are delivered. M2D will accept responsibility for goods whilst they are in transit so that, if they are damaged on arrival, under M2D return policy, M2D will replace free of charge. However this will be the full extent of M2Ds liability.
9.2 M2D accepts no liability for suitability of goods ordered by the customer unless the customer specifically states in writing, prior to placing any order, that there are particular requirements for the product.
10. UNWANTED GOODS
10.1 Some of M2D products are made to order, which means that they cannot be exchanged or taken back at all unless the product is actually defective. If this is the case, M2D will notify the customer that the item is non-returnable before the order is accepted.
10.2 M2D will, wherever possible, provide material samples in advance. Custom made orders must have detailed specifications signed and agreed by both the customer and M2D prior to manufacture. Any delay in this is the customers responsibility.
11. CANCELLATION POLICY
11.1 Once placed, orders cannot be cancelled except where a non-refundable deposit has been taken by M2D. Where goods are not custom made, M2D will agree to the cancellations of the order, provided that a minimum of two weeks notice is given of such intention prior to delivery.
12. HEALTH AND SAFETY
12.1 M2Ds intention is to comply at all times with the relevant UK laws including health and safety at work and Environmental Protection acts.
12.2 It is strongly advised that all suitable precautions are taken off-site, as the majority of the products are heavy in weight.
12.3 Note that gloves and goggles as well as other suitable safety clothing must be worn when handling products supplied by M2D.
12.4 All customers are referred to health and safety guidelines in connection with goods, as no liability shall fall on M2D once the goods have been delivered to the customer.
13. LAW AND JURISDICTION
13.1 These terms and conditions shall be governed and construed in all respect according to laws of England and shall be subject only to the jurisdiction of English Courts. If any provision in these terms is found to be invalid by any court, the validity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in force and effect. Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy. Headings in these terms are for convenience only and will have no legal meaning or effect.
14. COPYRIGHT
14.1 All designs and imagery used within the Internet site, publicity leaflets, advertising and publications is copyright of M2direct Ltd and any reproduction must only be with the express permission of M2D in writing.
14.2 You may not create a link to this website from another website or document without M2Ds prior written consent.
14.3 The website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.