Customer Service

Our Guarantee

At M2direct we pride ourselves in maintaining the highest possible level of customer care. We recognise you have a choice and are delighted that today you are considering choosing M2direct to supply your flooring and tiling products. So, to make your decision a little easier we offer you this guarantee: “If you are not totally happy with our flooring and tiling products once you have taken delivery we will happily replace the goods for another product in our range ( additional charges may apply ),  no quibble, no hassle. All we ask is you return the goods back to our warehouse in the same condition as you received them -   we can arrange, if required for collection on your behalf but we do not take responsibilty for damage in transit.” See terms & conditions for full details. This guarantee excludes geological variations which are of a natural occurance. If you decide the goods are unsuitable for any other reason than defects, we will take the goods back into stock for a restocking charge of 20% excluding delivery and offer a refund, no quibble.

Buying over the internet should be a relaxing and enjoyable experienc. At M2direct we have years of experience and want you to recommend our products and services to your friends. Our 100% guarantee reflects our commitment to customer care. Please note that it is the customers responsibility to research in depth about the characteristics of the products being purchased.  No refunds will be made due to a mis-understanding of quality, price or colour.

Next Day Delivery

We take all orders very seriously and try to ensure swift and prompt delivery. If you place your order with us before 12 noon, we are usually able to ensure next day delivery. To make absolutely certain your order reaches you at a suitable date and time please call us for delivery confirmation.